Pharmacy Technicians

Location: San Diego
Posted on: November 11, 2024

Job Description:

TOP FIVE RESPONSIBILITIES

-Input prescription and verify appropriate information.

-Make outbound calls to patients, pharmacists, doctor's offices and insurance companies.

-Successfully resolve claim issues, coverage verification, adjudication issues, etc. in a timely manner.

-Process 20 prescriptions per hour on a daily basis with 98% accuracy rate.

-Work with management to continually improve performance and customer satisfaction.

KNOWLEDGE AND SKILLS

-Pharmacy General knowledge of medical terminology and abbreviations.

-Good mathematical skills in order to make basic calculations.

-Enter prescriptions - Typing 45- 50 WPM.

-General knowledge of all state and federal regulatory requirements, i.e. HIPAA Medicare Part D, State Board of Pharmacy.Technology.

-Basic knowledge of MS windows operating system.

-Basic to intermediate skills using MS Office applications (MS Word and MS Excel at a minimum#.

-Experience using email systems - MS Outlook or Outlook Express preferred.

-Experience working with on-screen document images preferred.

-Experience working with computer based phone applications preferred.

-Exceptional PC skills-ability to toggle between multiple computer applications. Ability to enter prescriptions in a pharmacy software application.Language/Communication.

-Ability to communicate effectively in-person and in writing.

-Ability to communicateeffectively on the telephone, with tact and finesse without becoming defensive, confused or upsetting the customer - excellent command of customer service etiquette skills?

-Bi-lingual and multi-lingual skills a plus.

-Strong organizational, detail and follow-up skills in order to achieve stated goals.

-Ability to identify issues and resolve customer inquires and complaints accurately and promptly.

-Ability to solve problems for which standards solutions may not be available; can identify problem and deter best solution.

-Ability to handle multiple activities and deadlines.

-Ability to work effectively within a team environment.

-Ability to work in an organized and calm fashion in a busy environment.

-Ability to perform tasks or other activities with limited opportunities for deviation from approved practices and procedures.

-Ability to provide excellent customer service while maintaining a relatively high production rate.

-Ability to listen and learn new ideas and approaches.

-Ability to work overtime and flexible schedules - 2nd shift and weekends based on business needs Ability to rotate job functions.

-Ability to sit for long periods of time, up to eight #8) hours.

-Ability to work with a minimum of supervision.

-Ability to work in a customer driven.

EDUCATION

-High School or GED.

-Current California Pharmacy Tech registration. National Certification preferred.

EXPERIENCE

-6 months-3 years retail, mail order, long-term care hospital experience as a Pharmacy Technician - includes experience in dealing with:- Insurance benefits authorization- Adjudications issues- Coverage verification- Reimbursement issues- Claim processing - Cash Handling - pharmacy register- Data entry of prescriptions- Dispensing prescriptions 6 months-3 years front office customer service experience in an organization providing superior customer service handling:- Walk-in customers picking up prescription orders- Answering in-bound calls from customers regarding phone orders, pick-up times, non-medical questions on medications, general inquires.- Outbound calls to customers, doctor offices, third party administrators, coordinating insurance billing, verifying coverage, resolving insurance coverage issues.

Keywords: , Mission Viejo , Pharmacy Technicians, Administration, Clerical , San Diego, California