Strategy & Operations Manager
Company: Voiceflow
Location: Los Angeles
Posted on: October 8, 2024
Job Description:
Role Overview: As the Operations Manager, you'll be responsible
for building and scaling processes that ensure quality and
efficiency in our Final-Mile Delivery and Local Capacity division.
This role is critical in developing and managing our local carrier
network (Cargo Vans & Box Truck), optimizing internal and external
products, and ensuring strict adherence to performance metrics
across multiple markets. Key Responsibilities:
- Process Development & Scaling: Design, implement, and scale
operational processes to support the growth and efficiency of the
Local carrier operations team. Build and optimize internal and
external products to ensure they meet the highest standards of
quality and efficiency.
- Carrier Network Development: Develop and maintain a robust
network of independent contractors (ICs) and carriers across the
U.S. to support Final-Mile Delivery operations. Engage, onboard,
and manage Delivery Service Providers (DSPs) across multiple
markets, focusing on Cargo Vans and Box Trucks.
- Capacity & Performance Management: Ensure adequate capacity
within the carrier network to meet the dynamic and evolving
shipping needs across various regions. Manage KPIs, monitor
performance, and enforce strict quality control measures for all
markets.
- Team Leadership: Lead a team ensuring smooth day-to-day
operations. Lead by example, celebrate wins, work hard, and bring
passion to the team. Qualifications and Skills:
- Proven experience in a fast-paced, startup environment with a
strong ability to multi-task and adapt quickly to changing business
needs.
- Extensive experience managing DSPs across multiple markets and
building networks of ICs and carriers for Final-Mile Delivery.
- Strong process-oriented mindset with the ability to design,
scale, and optimize operational workflows.
- Deep understanding of logistics, supply chain, and last-mile
delivery operations.
- Strong attention to detail and a data-driven approach to
decision-making.
- "Never Give Up" mentality for overcoming challenges and
converting obstacles into opportunities.
- Experience in leading teams and managing cross-functional
stakeholders to achieve operational excellence. Join W/: p and play
a pivotal role in revolutionizing the middle mile of logistics.
Apply today!
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Keywords: Voiceflow, Mission Viejo , Strategy & Operations Manager, Executive , Los Angeles, California
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