Customer Success Manager

Company: VirtualVocations
Location: Orange
Posted on: October 20, 2024

Job Description:

A company is looking for a Customer Success Manager to manage Enterprise customers and drive engagement with their platform offerings.

Key Responsibilities

Cultivate and nurture relationships with key stakeholders to ensure customer success
Lead onboarding processes and develop Joint Success Plans for new customers
Monitor account health, conduct regular Business Reviews, and manage renewals and expansions

Required Qualifications

3-5 years of experience in Customer Success Management, preferably in an enterprise SaaS environment
Proven track record in managing and growing customer relationships
Experience collaborating with Product or Engineering teams
Background in science-related disciplines or the science/health industries is a plus
Experience in early-stage startup environments is advantageous

Keywords: VirtualVocations, Mission Viejo , Customer Success Manager, Executive , Orange, California

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