BRANCH SERVICE MANAGER - TORRANCE
Company: SMBC
Location: Torrance
Posted on: October 27, 2024
Job Description:
JOB SUMMARY:Manages the operational, control, and service
delivery functions performed in assigned branch location in support
of the Regions and Areas located in the office. Coordinates with
centralized processing and other service departments to insure
timely resolution to customer inquiries. Insures high quality
service delivery to all customers who interact through a branch
office. Maintains staffing levels appropriate to the work,
anticipating shortages and coordinating for coverage as necessary,
and participating in further centralization efforts. May be
assigned as Relationship Manager to a small group of
accounts.PRINCIPAL DUTIES & RESPONSIBILITIES:
- Customer Service: Responsible for delivery of high-quality
service to customers who contact branch offices consistent with the
Bank's Mission Statement. Encourages staff to cross-sell services
as appropriate to meet customer needs, enhance customer
satisfaction, and assist in meeting branch deposit goals. Ensure
that customer complaints and inquiries are reported and resolved
timely and effectively.
- Support of Relationship Managers: Participate in the
development of Service Level Agreements for functional
responsibilities within the branch in conjunction with Regional,
Area, and Relationship Managers in the CBD, JBD, and SSSD
Divisions. Monitor and report performance against agreed upon
standards and take necessary actions to improve performance as
required. May function as Relationship Manager on a small group of
accounts.
- Transaction Processing: Insure efficient and effective
processes within branch locations for teller transactions, customer
inquiries, new accounts, and safe deposit transactions. Coordinate
with and utilize centralized service and support areas to insure
efficient processing.
- Risk Management/Operations Quality: Ensure adequate control
over branch assets through enforcement of bank policies, adequate
oversight of branch control processes, and by exercising sound
judgment in approvals and recommendations.
- Human Resource Management: Recruit, train, and motivate staff
to meet goals and provide appropriate levels of service. Manage
salary expense within budgets and performance guidelines.
- Staffing: Monitor work volumes to insure appropriate staff
levels in branch. Coordinate work schedules to insure adequate
coverage during staff shortages and/or vacations. May be assigned
other duties and responsibilities as necessary.POSITION
SPECIFICATIONS:Education : Bachelor's degree in business
administration preferred. High School Graduate with equivalent will
be considered.Experience: 5-7 years of progressive previous branch
operations experience in a commercial bank environment.Skills/
Qualifications:Demonstrated supervisory and customer service
skills. Familiarity with all legal aspects of Bank Operations and
Human Resources. Excellent written and verbal communication skills
are essential. Thorough knowledge of Bank systems and process.
Proficiency in MS Word and Excel. Knowledge of office methods,
procedures and practices including the use of standard office and
teller equipment. Work as part of a team. May require lifting up to
25lbs
Keywords: SMBC, Mission Viejo , BRANCH SERVICE MANAGER - TORRANCE, Executive , Torrance, California
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