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Compliance Manager Programs

Company: VirtualVocations
Location: Irvine
Posted on: November 6, 2024

Job Description:

A company is looking for a Compliance Manager, Programs to oversee the compliance plan related to Secret Shopping and agent behavior.



Key Responsibilities

Manage and improve the Secret Shopper Program, including scheduling meetings and analyzing performance metrics
Examine agent behavior using data analysis to identify areas for improvement and ensure corrective actions are implemented
Collaborate with Operations and IT teams to facilitate the Secret Shopper Program playbook and reporting processes


Required Qualifications

Bachelor's degree
5 - 8 years of private Medicare health insurance compliance call center experience
5 - 8 years of experience in creating, analyzing, and presenting data
4 years of project management experience or equivalent
Advanced knowledge of CMS requirements regarding Secret Shopper and agent behaviors

Keywords: VirtualVocations, Mission Viejo , Compliance Manager Programs, Executive , Irvine, California

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