Director of Technical Operations
Company: VirtualVocations
Location: Mission Viejo
Posted on: November 7, 2024
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Job Description:
A company is looking for a Director of Technical Operations to
lead and manage the Service Assurance Americas team.
Key Responsibilities
Lead operational activities of the Tech Ops Americas Assurance Team
to ensure efficient customer support
Mentor team members and establish standardized practices for
internal engagement
Develop and report on key performance indicators (KPIs) for product
performance across the Assurance organization
Required Qualifications
10+ years of technical experience in complex network support
environments
5+ years of management experience
Bachelor's degree in a related field or equivalent experience
Demonstrated commitment to continuous learning and improvement
Experience in crisis management and operational planning
Keywords: VirtualVocations, Mission Viejo , Director of Technical Operations, Executive , Mission Viejo, California
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