Workforce Management Coordinator

Company: VirtualVocations
Location: Irvine
Posted on: November 8, 2024

Job Description:

A company is looking for a Workforce Management Coordinator (Nights and Weekends).

Key Responsibilities

Monitor service levels and site performance in real-time across all communication channels
Communicate changes in contact patterns to operations and the WFM team
Process vacation and overtime requests while maintaining relationships with key stakeholders

Required Qualifications

1+ years of experience in a contact center environment
1+ years of experience in a Workforce Management role, preferably as a Real Time Analyst
Experience with WFM software solutions and call management systems
Intermediate proficiency in Excel
Ability to work nights and weekends

Keywords: VirtualVocations, Mission Viejo , Workforce Management Coordinator, Executive , Irvine, California

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