Workforce Management Coordinator
Company: VirtualVocations
Location: Irvine
Posted on: November 8, 2024
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Job Description:
A company is looking for a Workforce Management Coordinator
(Nights and Weekends).
Key Responsibilities
Monitor service levels and site performance in real-time across all
communication channels
Communicate changes in contact patterns to operations and the WFM
team
Process vacation and overtime requests while maintaining
relationships with key stakeholders
Required Qualifications
1+ years of experience in a contact center environment
1+ years of experience in a Workforce Management role, preferably
as a Real Time Analyst
Experience with WFM software solutions and call management
systems
Intermediate proficiency in Excel
Ability to work nights and weekends
Keywords: VirtualVocations, Mission Viejo , Workforce Management Coordinator, Executive , Irvine, California
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