Director of Quality, Service, & Performance Excellence

Company: PIH Health, Inc.
Location: Whittier
Posted on: November 18, 2024

Job Description:

The Director of Quality, Service, & Performance Excellence will oversee the development and interpretation of performance data, ensuring accuracy and reliability for internal and external reporting for CM, MSO and PHP. Works closely with Senior Director of MSO and Care Management leadership on quality improvement initiatives including defining and prioritizing performance indicators for enhancing quality outcomes including but not limited to value based programs, scorecard, performance on access, quality, equity measures and patient experience. Partners with leadership in developing, organizing, and monitoring Performance Improvement (PI) initiatives to achieve safe and excellent healthcare quality and operational outcomes; employs and utilizes performance improvement methodology, tools, and techniques to streamline healthcare process and delivery systems. This role requires an exceptional leader with proven ability to utilize strong process and data-driven analytical skills to identify the processes, systems, and/or practices that lead to sub-optimal performance and successfully resolve these issues through process simplification, reengineering, and change management. Can work as a project manager, facilitator, consultant, and analyst to identify opportunities for improvement and manage initiative designed to improve quality and patient outcomes. Able to incorporate Lean processes and tools in all aspects of performance improvement and demonstrate ROI.This is an exempt managerial position.
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Keywords: PIH Health, Inc., Mission Viejo , Director of Quality, Service, & Performance Excellence, Executive , Whittier, California