Lead Operations Representative - 3rd Shift
Company: Disability Solutions
Location: Los Angeles
Posted on: October 24, 2024
Job Description:
Job Description:At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. Responsible Growth is how we run our company and
how we deliver for our clients, teammates, communities and
shareholders every day.One of the keys to driving Responsible
Growth is being a great place to work for our teammates around the
world. We're devoted to being a diverse and inclusive workplace for
everyone. We hire individuals with a broad range of backgrounds and
experiences and invest heavily in our teammates and their families
by offering competitive benefits to support their physical,
emotional, and financial well-being.Bank of America believes both
in the importance of working together and offering flexibility to
our employees. We use a multi-faceted approach for flexibility,
depending on the various roles in our organization.Working at Bank
of America will give you a great career with opportunities to
learn, grow and make an impact, along with the power to make a
difference. Join us!Job Description:This job is responsible for
handling day-to-day Operations processes and working towards
deadlines. Key responsibilities include completing all workflows,
providing guidance to other team members, assisting internal
business partners, and providing functional expertise. Job
expectations include performing routine and various item processing
functions under moderate supervision within a process that has
built-in checks and balances.Shift: 3rd shift Saturday through
Wednesday 9:30pm-6:00amResponsibilities:
- Contributes to overall success of an Operations team as an
individual contributor
- Handles operational activities and queries for either single or
multiple Lines of Business across the enterprise
- Adheres to deadlines set internally within the business unit or
those in agreed Service Level Agreements with internal or external
business partners
- Provides functional expertise knowledge to projects or
initiatives relating to the business unit
- Maintains internal operational and financial controls and works
within the risk appetite of the business unit
- Continues to review processes to ensure they are efficient and
implements process improvement opportunities
- Completes and monitors all workflow distribution tasks to meet
all deadlines. Escalate and keep management abreast of any client
or production issues.
- Day to day resolution of production issues, manages the daily
workload and general oversight of the team.Required Qualifications:
- Data Collection and Entry - The ability to collect data based
on defined requirements and transfer the inputs into an operational
system.
- Active Listening - The ability to listen, understand, observe
and retain what verbal and non-verbal messages are being sent, and
then provide appropriate feedback to show understanding of the
message shared.
- Adaptability - The ability to change behavior in response to or
in anticipation of changes in the work environment (e.g., new
facts, learnings, or requirements).
- Attention to Detail - The ability to achieve thoroughness and
accuracy when accomplishing a task and process detailed information
effectively and consistently.
- Collaboration - The ability to work with others to complete a
task or achieve a common goal in the most effective and efficient
way.
- Reporting - The ability to collect, process, and collate
information from internal and external resources to manage and
prepare reports.
- Critical Thinking - The ability to objectively assess
information from various sources and synthesize it towards making a
reasoned judgment.
- Customer and Client Focus - The ability to identify, understand
and prioritize the needs of internal, external, prospective and
existing customers in order to provide solutions, resolve problems,
and address questions.
- Oral Communications - The ability to communicate through spoken
words a via direct conversation or telephonic, sharing information
(i.e., storytelling) that informs and engages the audience.
- Account Management - The ability to provide services and
support to clients.
- Process Management - The ability to monitor ongoing process
performance, address pain points, and remediate issues to reduce
risk.
- Conflict Management - The ability to build consensus, maintain
the best interests of the organization and diffuse tensions to
achieve resolution effectively.
- Decision Making - The ability to objectively select an optimal
course of action within an acceptable timeframe, applying
experience, data and facts.
- Inclusive Leadership - The ability to effectively manage and
lead a diverse team based in different locations, by listening for
and considering multiple perspectives, and creating an environment
that allows employees to bring their whole selves to work.
- Ability to life 25 lbs.
- Proficient PC skills including Microsoft Office products
- Workflow Management
- Risk ManagementDesired Qualifications:
- Lockbox experience
- Problem Solving - The ability to draw upon past knowledge and
experiences to find a solution and define a path of action.
- Teamwork
- Time ManagementShift:3rd shift (United States of America)Hours
Per Week: 40Pay Transparency detailsUS - CA - Los Angeles - 2706
MEDIA CENTER DR (CA9924)Pay and benefits informationPay range$24.00
- $29.38 hourly pay, offers to be determined based on experience,
education and skill set.Predictable payThis role is compensated
with a base salary and is not incentive eligible.BenefitsThis role
is currently benefits eligible. We provide industry-leading
benefits, access to paid time off, resources and support to our
employees so they can make a genuine impact and contribute to the
sustainable growth of our business and the communities we
serve.
Keywords: Disability Solutions, Mission Viejo , Lead Operations Representative - 3rd Shift, Other , Los Angeles, California
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