Event Operations Lead Houseperson

Company: The Fairmont Hotel
Location: Los Angeles
Posted on: November 19, 2024

Job Description:

Company DescriptionAt Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.
Job DescriptionEvent Operations Lead HousepersonYou represent Fairmont Century Plaza with enthusiasm and pride, providing exceptional service and attention to each guest you encounter. You will encourage your teammates to exceed the standards by setting the example. You are entrusted with the responsibility of ensuring the best possible experience for your guests at all times, and to assist the Event Operations team in ensuring Events services exceed Accor and Fairmont Century Plaza standards. You must be flexible with the type of work needed to be done as well as hours worked including, but not limited to, mornings, nights, weekends and holidays based on event business.What you will be doing:

• Supervise and assist Housepersons with set up to ensure compliance with event specifications on the Banquet Event Orders
• Set up, refresh, and break-down after events. Have an outlook on what the following day setups entail to plan accordingly with equipment needs and set up the next shift for success
• Assist Housepersons with and oversee tasks including, but not limited to: dusting, polishing banquet equipment, vacuuming, sweeping, removing stains on meeting rooms carpet, polishing glasses for water stations
• Organizing event storage rooms, removing and disposing of meeting room trash, package delivery to meeting rooms, transporting client equipment to/from loading dock or between meeting rooms, quarterly event equipment inventory
• Coordinate with Encore as well as outside A/V teams on set-up schedules for ballroom stage, risers, and timeline to drop tables and other banquet equipment necessary
• Greet clients and guests prior to meeting/event start time. Respond to inquiries
  QualificationsYour experience and skills include:
  • Previous Event Houseperson experience with a minimum one (1) year in a Supervisor role at a luxury hotel
  • Ability to lift, carry and transport relatively heavy equipment
  • A friendly, positive attitude with good communicational skills
  • Stays calm under pressure, with an ability to problem solve in a fast paced environment
  • Strong cross functional team player
  • Responsive, with a sense of urgency
  • Able to work in a fast paced environment and handle multiple groups/events simultaneously
  • Able to communicate with clients and guests in a professional manner
  • Must be able to stand and exert well-paced mobility for periods of up to 8 hours in length
  • Continuous standing and walking throughout shift
  • Continuous bending, carrying, lifting, twisting
    Additional InformationWhat is in it for you:
    • Employee benefit card offering discounted rates in Accor worldwide
    • Learning programs through our Academies
    • Opportunity to develop your talent and grow within your property and across the world!
    • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
    • Complimentary Employee Parking or Public Transportation
    • Hourly Rate $33.50 (Break-In Rate applicable for New Hires as per CBA)
    • Schedule based on Seniority and Business NeedsYour team and working environment:What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the "Western White House," (as the only venue outside the White House to host state dinners), Century Plaza's place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor's Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.
      
      Visa Requirements: Must provide proof of eligibility to be employed in the United States of America.
      
      
      
      Our commitment to Diversity & Inclusion:
      
      We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D
      
      
      
      Why work for Accor?
      
      We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
      
      By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Keywords: The Fairmont Hotel, Mission Viejo , Event Operations Lead Houseperson, Other , Los Angeles, California