Customer Service

Location: Riverside
Posted on: November 20, 2024

Job Description:

Receive high volume of incoming phone calls and respond to inquiries in a manner which meets high quality, productivity and other performance standards

- Sell and upgrade company core products in accordance with company requirements and customer needs

- Save customers from disconnecting services whenever possible.

- Provide information regarding products and services, billing, repair, collections and respond to other types of inquiries

- Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines. Inform supervision/management of all unresolved complaints

- Attempt to troubleshoot customers' service problems and schedule field service calls when necessary

- Schedule customer appointments in accordance with established procedures

- Coordinate with co-workers, leads, and other departments as appropriate

Company offers pay up to $35k, benefits and paid holidays. We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Mission Viejo , Customer Service, PR / Public Relations , Riverside, California