Onboarding Consultant

Company: Miro Group
Location: Los Angeles
Posted on: October 31, 2024

Job Description:

Miro's Onboarding Services team sits within the Technical Services organization and is focused on guiding Enterprise plan customers on technical and configuration methodologies to align to their security, permissions, and scalability requirements. The Onboarding Services team plays a critical role in the customer journey by helping them realize their visual collaboration objectives and driving quick time to value. You will understand our customer's needs and proactively identify ways in which they can interact with Miro to achieve their goals!About the RoleIn this role, you will lead customer discovery sessions to identify technical requirements during onboarding, deliver customer account migrations, and recommend product solutions that enable our customers to meet their business objectives. You will serve as a meaningful link between the Customer Success and Sales teams and Miro's technical (AMPED) organization, as well as a key partner to our Sales, Support, and Operations teams in shaping how our enterprise customer experience evolves with the customers' needs.What you'll do

• Lead discovery to identify organizational and technical requirements, then architect and demonstrate solutions that showcase the business value.
• Run technical migrations and deployment for Enterprise customers, including leading discovery sessions on security, scalability, and account structure needs, through delivering training and guidance on the Miro Administrative configuration.
• Facilitate customer-facing workshops and develop a migration deployment plan.
• Ensure customer engagement projects are delivered on time and completed according to plan.
• Work to resolve issues and risks in a multi-functional and collaborative way.
• Identify and detail process improvements and work cross-functionally to prioritize needs.
• Collaborate closely with Customer Success, Account Managers, Customer Support, Solutions Engineering, and Enterprise Product teams.What you'll need
  • 3+ years of experience in a customer-facing role, preferably in customer success, implementation, onboarding, or service delivery.
  • Experience working with or strong knowledge of identity providers (Active Directory, Azure, Okta).
  • Knowledge of how enterprise security solutions (SAML/SSO, DLP, SIEM) benefit a business.
  • Excellent communication skills, both with customers and within an organization.
  • Natural curiosity, a love for learning new things, and proactivity in sharing knowledge with others.
  • Empathy for customer anxiety and experience in helping customers deal with change management within their organization.What's in it for you
    • 401k matching + Competitive equity package.
    • Excellent Medical, Dental, and Vision health benefits.
    • Fertility & Family Forming Benefits.
    • Flexible time off.
    • Lunch, snacks, and drinks provided in the office.
    • Wellbeing benefit and WFH equipment allowance.
    • Annual learning and development allowance to grow your skills and career.
    • Up to $2,000 of charitable donation matches each year.The reasonably estimated salary range is specific to Los Angeles and may not be applicable to other locations. The range for this role is $94,000 to $140,000 OTE. Final compensation and total package components will be based on individual factors such as the candidate's skills, qualifications, and experience.About MiroMiro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 60M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world.We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro's mission - Empower teams to create the next big thing - is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demographics, identities, and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
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Keywords: Miro Group, Mission Viejo , Onboarding Consultant, Professions , Los Angeles, California