Tier 2 Help Desk Technician

Company: VirtualVocations
Location: West Covina
Posted on: April 6, 2025

Job Description:

A company is looking for a Tier 2 Help Desk professional to provide operational support for a Help Desk ticketing system.
Key Responsibilities

Coordinate the use of ticketing systems and monitor Help Desk queues
Provide end-user assistance throughout the entire lifecycle of the ticket
Ensure timely responses to tickets in accordance with contract and resolution timeframes

Required Qualifications

Experience providing technical assistance and support for computer systems
Training users on basic system and computer functions
Addressing system and user issues effectively
Resolving issues in a timely and professional manner
Experience with Oracle database

Required Security Clearance

DoD Secret Clearance

Keywords: VirtualVocations, Mission Viejo , Tier 2 Help Desk Technician, Professions , West Covina, California

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