Sales/Service Advisor - La Mesa
Company: Family Auto Service
Location: La Mesa
Posted on: November 10, 2024
Job Description:
Overview: Family Auto Service -strives to create a family-like
atmosphere for our team, and our customers. We have been servicing
cars and assisting drivers since 1976 making us your best choice
for tires and service in San Diego. For over 40 years, we have been
helping the drivers of the San Diego area keep their cars on the
road. Our service team has over 50 years of combined experience
maintaining a variety of makes and models of cars and trucks.The
Sales and Service Advisor is responsible for selling and promoting
all products and services offered by Family Auto Service and
following the company's store standards and
expectations.COMPENSATION: VARIES FROM $72,000-$87,000/YR DEPENDING
ON EXPERIENCEPrincipal Duties and Responsibilities: -
Promptly greet customers in a
professional and courteous manner both in person and on the
telephone using the Company's standardized customer service
techniques.Listen to and thoroughly document customer's concerns;
inspect vehicle and refer to service history to accurately identify
and verify customer's service needs.Recommend services according to
appropriate level of knowledge. Clearly communicate any additional
recommendations from the Automotive Technician to the customer so
that they can make an informed decision. Properly document all
recommendations in customer file.Promote the sales of appropriate
services, parts, and accessories by demonstrating an understanding
of the product and associated service requirements.Provide
customers with an accurate quote that includes cost and time of
completion for the services approved by the customer. Provide
customers with updates throughout the day on the status of their
services.Follow proper procedures when cashing out a customer's
ticket to include a review of the completed multi-point inspection
and explanation of applicable warranties.Conduct post repair and
declined services follow up phone calls to ensure customer
satisfaction for all individual customers.Track all new returns,
core returns and warranty parts for individual customers.Other
duties as assigned. -Employee Benefits:
Competitive Bi-Weekly PayTuition
ReimbursementPaid Vacation and Sick Time6 Paid HolidaysMedical,
Dental and Vision Insurance (Effective 1st of the Month after
Hire)Life Insurance (Company paid)401(k) Retirement Savings Plan
with Company MatchDiscounted Services on Personal and Immediate
Family VehiclesOpportunity for Advancement!Qualifications:
Prior experience as a Service Advisor
is helpful, but not required.Professional appearance and proven
ability to work in a process driven environment.Possess valid
driver's license or obtain a valid driver's license within 30 days
of hire date.Ability to work a minimum of five days, including
Saturday's.Sun Auto Tire & Service provides equal employment
opportunities to all employees and applicants for employment and
prohibits discrimination and harassment of any type without regard
to race, color, religion, age, sex, national origin, disability
status, genetics, protected veteran status, sexual orientation,
gender identity or expression, or any other characteristic
protected by federal, state, or local laws.
Keywords: Family Auto Service, Mission Viejo , Sales/Service Advisor - La Mesa, Sales , La Mesa, California
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